Refund & Cancellation Policy

Last Updated: June 2026

At My Crypto Farm, we strive to provide our global network of operators with the highest quality, factory-certified cryptocurrency mining hardware. Because our inventory consists of high-value, high-density computing machinery deeply tied to volatile financial markets, our Refund & Cancellation Policy operates under strict industry guidelines.

Please carefully review the terms below before finalizing your transaction, as all purchases made through our storefront or corporate invoicing channels are bound by this policy.

1. All Sales Are Strictly Final

Due to the unique nature of the cryptocurrency hardware sector, all sales of ASIC miners, specialized control boards, power supplies, and accessories are final.

Once a payment clears—whether via credit card, corporate bank wire transfer, or digital asset gateway—the order is immediately locked into our manufacturer distribution chains and logistics queue. Consequently, we cannot accept returns, issue refunds, or allow order cancellations for any of the following reasons:

  • Market Fluctuations: Drops in the market value of Bitcoin or alternative digital assets.
  • Network Difficulty Shifts: Increases in global blockchain network difficulty or reductions in estimated daily block rewards.
  • Obsolescence: The announcement or release of newer, higher-efficiency hardware models by manufacturers.
  • Buyer’s Remorse: Changes in your personal financial situation, local zoning laws, or residential utility and electricity pricing.

2. Order Cancellations & Modification Requests

If your order is still marked as “Pending” and has not yet been processed or dispatched from our logistics centers, you may request an order modification (such as swapping for a different hardware model of equal value).

However, we do not issue cash, wire, or cryptocurrency refunds for canceled orders. If an exception is made by corporate management to cancel an unfulfilled order, the balance will strictly be issued as a Store Credit to your account, minus a 15% restocking and allocation fee to cover third-party transaction processing and manufacturer reservation costs.

3. Hardware Transit Damage & Defective Units (DOA)

We take extreme precautions by shipping your fragile computing units in custom-cut, heavy-duty anti-static foam inserts. Additionally, every shipment leaving our hubs includes 100% full-value shipping insurance.

3.1 Damaged in Transit

If your hardware arrives with clear physical damage sustained during global courier transit:

  1. You must document the damage immediately by taking high-resolution photos and video of the unopened box, the interior foam packaging, and the machine itself.
  2. Report the issue to our support desk at support@mycryptofarm.com within 24 hours of physical delivery.
  3. We will immediately initiate a claim with our insurance provider and arrange for a replacement unit or repair components to be dispatched to your facility at zero extra cost to you.

3.2 Dead on Arrival (DOA)

If your machine arrives intact but fails to turn on or hash properly during its initial configuration, it is covered under the Manufacturer’s Factory Warranty.

  • Brand-New Units: We will assist you in opening an official RMA (Return Merchandise Authorization) repair ticket with the manufacturer (e.g., Bitmain, MicroBT, Canaan) to get your boards or control units repaired or swapped immediately.
  • Refurbished Units: Certified pre-owned units carry a limited operational warranty backed directly by our testing facility. If a refurbished unit is verified as defective within its warranty window, we will issue a replacement part or coordinate an exchange.

4. Lost or Stolen Shipments

Because our deliveries strictly require a direct adult signature upon delivery, packages cannot be legally left unattended on doorsteps or porches. In the rare event that a courier tracking link marks your item as delivered but it has not reached your hands, notify our logistics team immediately. We will work with the carrier to track the GPS coordinates of the signature drop-off. If the carrier verifies the cargo as lost or stolen in transit, your full-value shipping insurance kicks in, and Coin Mining Central will issue a full hardware replacement.

5. Contact Our Compliance Team

For all questions regarding hardware tracking, warranty processing, or order status details, please open a direct ticket with our help desk:

  • Email Support: support@mycryptofarm.com
  • Corporate Portal: [https://www.myycryptofarm.com/support](https://www.myycryptofarm.com/support)