Last Updated: May 2026

At My Crypto Farm, we understand that purchasing high-performance ASIC mining hardware represents a significant capital investment. Because our inventory consists of high-value, highly sensitive industrial electronics, we maintain strict shipping protocols and transparent warranty guidelines to protect your asset from the moment it leaves our logistics hubs to its long-term deployment in your facility.

🚛 1. Secure Shipment & Logistics Policy

We ship high-density computing hardware to crypto operators globally, partnering with premier international courier networks (such as DHL, FedEx, and UPS) and certified freight forwarders for palletized bulk fleet shipments.

1.1 Transit Protection & Packaging

ASIC miners are specialized, fragile machinery. To combat the vibrations and shocks of international transport, our fulfillment centers pack every single machine in custom-fit, heavy-duty anti-static foam inserts and reinforced multi-layered corrugated boxes engineered for global transit safety.

1.2 100% Full-Value Shipping Insurance

Every order dispatched from My Crypto Farm includes comprehensive, full-value shipping insurance. In the rare event that a package is lost, stolen, or structurally damaged by the courier network during transit, your financial investment is completely protected.

1.3 Direct Adult Signature Required

To eliminate package theft and unauthorized drop-offs, all deliveries strictly require a direct adult signature (21+) upon physical delivery. Couriers are legally barred from leaving high-value hardware boxes unattended on porches, doorsteps, or in unsecured drop-boxes.

1.4 Customs Duties & Import Tariffs

All international shipments are dispatched under DDU/DAP terms (Delivered Duty Unpaid). The buyer assumes full responsibility for clearing the package through local customs authorities and settling any import taxes, tariffs, or brokerage fees levied by their respective home countries.

🛠️ 2. Hardware Warranty Policy

Because My Crypto Farm caters to both enterprise data centers and retail hobbyists, we clearly differentiate between brand-new and certified refurbished hardware warranties.

2.1 Brand-New Hardware (Official Factory Warranty)

All brand-new ASIC miners (including units from Bitmain, MicroBT WhatsMiner, and Canaan Avalonminer) are shipped sealed in original manufacturer packaging and carry an official factory-backed warranty, typically ranging from 6 to 12 months from the date of manufacture or dispatch.

  • RMA Processing: If a machine experiences hashboard failure, fan failure, or control board errors within its warranty window, the buyer must open an official Return Merchandise Authorization (RMA) ticket directly with the manufacturer’s repair portal.
  • Our Support Commitment: While the warranty is underwritten directly by the manufacturer, the technical team at Coin Mining Central will gladly assist you in navigating the diagnostic phase and generating the necessary factory repair tickets.

2.2 Certified Refurbished Hardware (In-House Warranty)

To lower your initial capital expenditure, we offer rigorously stress-tested pre-owned equipment.

  • All refurbished units pass through our dedicated diagnostic bays where hashboards are cleaned, fans are checked, and control boards are verified to factory baseline standards.
  • Certified refurbished hardware carries a limited 30-day to 90-day operational warranty backed directly by Coin Mining Central, covering primary component failures from normal operational wear.

🚫 3. Actions That Void Your Warranty

Industrial mining rigs are finely tuned machines. To preserve your coverage under either manufacturer or in-house warranties, ensure your facility configuration adheres to safe operating standards. The following common actions will completely void your hardware warranty:

  • Improper Electrical Setup: Running 220V–240V industrial hardware on inadequate residential lines or using poor-quality, non-heavy-duty power cords.
  • Environmental Damage: Corrosion or chip burnout caused by running equipment in high-humidity environments, rooms with inadequate heat exhaust ventilation, or allowing excessive dust and dirt buildup to choke the fans.
  • Unauthorized Modifications: Flashing unapproved or malicious third-party custom firmware, overvolting the chips beyond safe parameters, or opening the hashboard chassis to attempt unauthorized self-repair without consulting our support desk.
  • Water or Liquid Damage: Physical water submersion or using non-certified fluid setups in homebrew immersion cooling tanks.

📞 4. How to Initiate a Shipment or Warranty Claim

If your shipment arrives with physical exterior damage, or if your hardware fails to hash properly during its initial network setup:

Our engineering and logistics teams will review your diagnostic data within 24 business hours to guide you through a swift repair component swap, carrier insurance claim, or factory repair route.

Document Immediately: Take clear, high-resolution photos and video of the box, internal foam inserts, and the physical serial number stickers on the miner chassis.

Contact Support: Email our dedicated hardware help desk with your system-generated Order Number (e.g., #CMC-1024) in the subject line.